ANSWERS TO YOUR QUESTIONS

Shipping Information

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Please allow up to 1-2 days (excluding weekends and holidays) for all orders to be processed. Delivery times range dependent on the carrier however most orders arrive within 3-5 business days.

DO YOU SHIP INTERNATIONALLY?

No, at this time we are unable to ship outside of the U.S.

WHAT SHIPPING METHODS ARE AVAILABLE?

We currently offer standard ground shipping. If you need a rush order please email us info@bridalrobes.com. 

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, MasterCard, Discover, and American Express, as well as payment via PayPal, Apple Pay, and Google Pay.

Orders and Returns

MY ORDER IS DAMAGED/INCORRECT, WHAT DO I DO?

We are sorry to hear that and want to make it right! Please contact us at info@bridalrobes.com during our business hours and we will be happy to process an immediate replacement order for you.

DO TAKE EXCHANGES OR RETURNS?

We are unable to take returns. However, please contact us and we can make an exchange for you for all un-personalized items.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUESTIONS?

Email us info@bridalrobes.com or click the chat button on the bottom corner. We would love to hear from you!

HOW CAN I CANCEL OR CHANGE MY ORDER?

No, once we receive an order we begin to process it immediately. Therefore, we cannot cancel after placing an order. If you made a mistake please email us immediately.

DO YOU HAVE A SIZING GUIDE?

Absolutely! Each item has a sizing guide that can be used as a reference when placing an order!